Questions before you get started.
Practical answers about our role, the buying process and international delivery.
Is VASMON the vehicle seller?
VASMON acts as an intermediary for sourcing, purchase support and delivery coordination. The seller, auction and other providers are identified in the written scope.
Can I ask for help with only one stage?
Yes. Tell us where you are in the process. We can discuss a focused assignment, such as logistics or documents, before agreeing the scope.
Do you work with private buyers and businesses?
We accept enquiries from both. The engagement, contracting party and any partner involvement are clarified before work starts.
Does submitting the form place an order?
No. An enquiry is a request for contact. It does not reserve a vehicle, place a bid, create a purchase or authorise payment.
What should I include in my budget?
Consider the vehicle price, agreed intermediary fee, seller or auction charges, transport, insurance if arranged, duties, taxes and registration. The applicable items depend on the transaction.
Will you bid or buy without my approval?
No purchase commitment should be made without the written instructions required for the agreed engagement. Confirm the vehicle, limit and scope before authorising a bid or purchase.
Can vehicle condition be guaranteed from a listing?
Listing information has limits. Discuss available records, inspection options and unresolved issues before committing. An inspection is a separate service unless included in writing.
How long does delivery take?
Timing depends on collection, route, carrier availability, documents and border procedures. A route-specific estimate is discussed when the plan is prepared.
Are customs duties and registration included?
Only if specifically stated in the written scope. Destination rules and costs need to be checked separately, and a licensed specialist may be required.
Can I send identity documents through this form?
Please do not. Send only the information needed for an initial discussion. If documents are needed later, we will agree a suitable transfer method.
Is transport insurance automatic?
Do not assume insurance is included. Confirm the cover, limits, provider and claims process in writing before transport.
How do I raise a complaint or cancel an instruction?
Contact info@vasmon.pro with your reference and request. Our complaints and cancellation pages explain the process; applicable statutory rights remain unaffected.
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