Updated 4 November 2026
How to contact us
Write to info@vasmon.pro, or VASMON LTD at the registered address, with your contact details, reference, the issue and the outcome you seek. Do not include card data or identity documents in the first message.
Service complaints
We acknowledge the concern, review the agreed scope and available records, and contact relevant parties where needed. We explain the outcome and next steps. If investigation takes longer, we keep you informed rather than promising a result before the facts are known.
Personal-information complaints
Data-protection complaints are acknowledged within the applicable statutory timeframe; UK guidance specifies 30 days. We investigate without undue delay and communicate the outcome. You may also approach the ICO or your competent supervisory authority.
Other rights
This process does not prevent you from using statutory remedies, court procedures or any applicable dispute-resolution route. Any scheme specific to an engagement must be identified in the relevant contract; no membership of a scheme is claimed here.